FAQ

The magazine

What's inside Whizz Pop Bang magazine?

We pack lab-loads of hands-on experiments, puzzles and awesome science news into each month’s magazine, sparking imaginations, encouraging inquisitive minds and inspiring the scientists of the future from the moment Whizz Pop Bang comes bursting through the letterbox. You can have a flick through a virtual magazine here.

Is there any advertising in the magazine?

No. Whizz Pop Bang is advert-free, sponsorship-free, branding-free, sugar-free, fat-free, printed on paper from sustainable forests and guaranteed to be a fun and wholesome read for everyone! The only small exception to this is that competition prizes are donated to us for free and the manufacturers are given a little space, in return, to show off their products. We don't have any paid-for advertising. Take a look at a virtual editon of our magazine here.

Can I get a sample of the magazine before signing up to Whizz Pop Bang?

We have a full sample issue available to view here. Alternatively, you can purchase single editions of Whizz Pop Bang from our online shop for just £3.99, including UK delivery.

What age group is the magazine aimed at?

In general, the readership of our magazine ranges from age six to age twelve. However, we have some younger readers and some older! It really depends on the individual. You can flick through a full sample of Whizz Pop Bang on our 'About' page or purchase one of the back issues from our shop before taking out a subscription.

What equipment will I need to buy for the experiments?

Generally, it is household items that are required to carry out the experiments featured in the magazine. If it is necessary to buy in extra bits and pieces, these are always inexpensive and easy to find. We send out kit lists via email to you before the magazine comes through your letterbox, so you will have plenty of time to prepare.

Delivery

I've just signed up, when should I expect my first magazine?

When you first sign up to Whizz Pop Bang the cut-off deadline for receiving that month's magazine is midnight on the 4th of each month. If you sign up any time after the 4th of the month, your subscription will start with the next month's magazine. Magazines arrive between the 1st and the 12th of each month.

If you'd prefer to receive a magazine sooner, simply purchase the latest edition from our online shop in addition to your subscription and we'll send it out to you as soon as we can.

When does Whizz Pop Bang get posted?

We send out magazines around the beginning of each month, so you should expect to receive your copy between the 3rd and 12th of each month. If you haven't received your magazine by the 15th of the month, please get in touch and we will investigate for you. You can contact us at [email protected]

Can I get the magazine delivered overseas?

Yes! Just head to our International Subscriptions section. You'll see all of our international subscription packages and you can choose to view their prices in euros, US dollars or GBP pounds. The magazine subscription prices include overseas postage in your selected currency. For shop orders, the international postage will be calculated at the checkout.

How do I change my address?

Simply log in to your account and edit your delivery address details online. Your address will be updated and the next magazine will be sent to your new address. Alternatively, you can contact the customer services team with your subscription details and your new address. Our email address is [email protected] If you are moving overseas, please contact the customer services team as shipping fees will apply.

Subscriptions

I'm on a month-to-month payment plan. Why has a renewal payment been processed so soon after I first signed up?
All renewal payments are processed on the same date, which is the 12th of each month. This gives people plenty of time before the next issue of the magazine is posted in case they need to organise an alternative payment method due to payment failure. If you took out a subscription on the 4th, which is the very last date that you can sign up to receive that month’s magazine, then you will receive your first magazine between the 7th and 12th of that month. Your renewal will be processed on 12th, ready for your next magazine to be sent out. Sorry if it seems unfair to be processing payments so close together, but it only applies to the first renewal payment. All future payments will be processed on a monthly basis - on the 12th.
Can I give a subscription as a gift?

Yes, you can find our one-off non-renewing subscriptions here. Simply choose between 6 or 12 months and then our website will guide you through the checkout process. You can even enter a gift message, which will be printed on the envelope and sent with the lucky child's first magazine. Please check out only one subscription at a time.

Can I change my payment plan?
Yes. Simply log in your account and click on the Edit Subscription button. You will then have the option of switching to a different payment plan.
How do I cancel my subscription?

Simply log in to your account and click on the 'Edit Subscription' button. You will then have the option of cancelling your subscription. Once your subscription has been cancelled, no further payments will be processed and you will stop receiving the magazines once any pre-paid period has expired.

How do I stop my subscription from renewing automatically?

Our standard subscriptions operate on an auto-renewing basis, ensuring that you don't miss out on any magazines. If you would prefer not to have this option you can log into your account and cancel your subscription at any time by clicking the 'Edit subscription' button and continuing to cancel your subscription. You will still continue to receive all of the magazines that you have paid for. For example, if you signed up for a 12-month payment plan and you cancel your subscription, you will still receive a magazine each month for a whole year. At the end of the year your subscription will come to an end and no further payments will be processed.

How do I contact you?

We're always happy to help. Simply send an email to [email protected] or call us on 0330 2233 790. If we're not able to pick up the phone straight away, please leave us a detailed message with your name and telephone number so we can get back to you as soon as possible.

Can you send the kit list emails to a different email address and not me (the account holder)?

Yes, we can add additional email addresses to our mailing list, even if the recipient is not an account holder. For data protection reasons we ask that the recipient emails us directly requesting this. Alternatively, they can click on the link at the bottom of our website or follow this link.

Schools

I need an invoice for the school's accounts. How do I get one?

Log on to your account. From the 'Account links' box, click on 'Purchase history'. This will take you to a list of your orders. On the relevant order, choose 'View/edit'. This will take you to the order details. Click on 'View invoice' to access a PDF invoice for your order.

What happens to our school magazine(s) during the school holidays?
During the long summer break, we hold back the August issue and send it at the start of the school year in September. During the Easter break, should this fall during a delivery period, we would hold back the delivery until the end of the holidays.
We've ordered a subscription and are paying by invoice. When will our subscription start?

If you have chosen to pay for your subscription by invoice, the subscription will start with the current issue on the date payment is received. When you are placing the order, you can alter this on the 'delivery details' page. There is a drop-down option that enables you to choose a start month within a three-month period. So, if you order on the 29.8.18, your start date could be September, October or November. When the invoice is paid, should you wish to back-date the start of your subscription to an earlier date, just let us know. Email us at [email protected] or call 0330 2233 790

We have purchased an account with access to the learning resources. How do we create additional logins for teachers at the school?

Firstly, log in to your account to open the account dashboard. In the section 'Account Links', click on teacher accounts. From there, choose 'Add a teacher'. You can also follow these steps to remove a name from your list.

How do I delete the school resources login details for a teacher who has left the school?

Log in to the school's Whizz Pop Bang account and this will bring up your account dashboard. In the section 'Account links', choose 'Teacher accounts' and then click on 'Delete' next to the relevant name.

How much do the school resources cost?

Small schools (<110 pupils) pay £90/year

Standard schools (>110 pupils) pay £150/year

These prices are separate to the magazine subscriptions.

To calculate the price for your school, go to the schools page on our website and choose a pre-set package or use the 'Customise your subscription' tool at the bottom of the page.

Who are the resources for?

We currently have resources available for Years 2 to 6 and Scottish classes P3 to P7. In future, we hope to create additional resources for Year 7 and P8.

What are the teaching resources?

Our teaching resources are aimed at making it easy for teachers to deliver accurate, hands-on science that's linked to the curriulum and fun for pupils and teachers alike!

The resources vary according to the topic and may include:

1. Detailed, differentiated lesson plans

2. One or more hands-on activities, incuding scientific explanations for the teacher, and cross-curricular links

1-2 lesson plans (number of plans

dependent on activity)

Resources list

Equipment needed

Step-

by

-step guide to activity

 

 

and scientificall

3. PowerPoint presentations to guide the lessons

4. Guided reading texts, including subtle icons to differentiate for pupils of differing abilities.

5. Fun science games to play in class (these are also a great resource for science clubs!)

6. Short discussion topics – these quick-fire PowerPoints presentations are ideal for early morning work or post playtime activites. They enable teachers to squeeze more science into the day and really engage pupils through the use of amazing scientific images and facts!

7. Coming soon... Science debates, perfect for engaging Year 6 pupils

8. Coming soon... Comprehension questions to accompany our guided reading science texts – perfect for cross-curricular learning.

Is there a lesson pack for each magazine?

Nearly every issue has an accompanying lesson pack, but not all because the content of some issues isn't covered in the curriculum.

How do I access the downloadable teaching resources?

To subscribe to the downloadable teaching resources, simply visit our schools page and select the right package for your school.

To get the most out of the teaching resources, we recommend a package that includes subscriptions to Whizz Pop Bang magazines so that the pupils at your school can read physical copies of the magazines.

A school subscription to the downloadable teaching resources will give you unlimited logins for the teachers at the school (see the FAQ covering how to create these). We will ask you to update these logins each year to make sure they are current.

Each teacher will be able to access and download all elements of each lesson pack. 

How many lesson packs are there?

At the time of writing (September 2018), there are 26 lesson packs available, as well as many short discussion topics. New resources will continue to be created and added throughout each year.

If you have an idea for a new pack or feature, please let us know – we'd love to hear from you!

How will I know when a new pack is created?

If you have opted to receive emails from us; we will contact you by email to let you know when new resources have been added. To sign up to our emails, please click here.

We will also let teachers know via our teachers' Facebook group.

Help! I can't access a resource file!

Any problems, email us at [email protected] and we will sort it out for you.

What our customers say

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